Refund policy

Susana Fashion

Returns Policy

We accept returns within 5 days after delivery.

To be eligible for a return, the item must:

  • Be unused

  • Be unwashed

  • Have original tags attached

  • Be in its original packaging

    Non-Eligible Items

    We do not accept returns on:

    • Sale or clearance items

    • Accessories

    • Undergarments

    • Items damaged due to misuse


    Shipping

    The customer is responsible for return shipping costs.
    Original shipping charges are non-refundable.

    Returns must be sent to the following address:

    8101 Crespi Blvd Apt 403
    Miami Beach, FL 33141
    United States


    Refunds

    Refunds are processed once the item has been received and inspected.

    The refund will be issued to the original payment method.

    Processing time may take 5–10 business days.


    Contact

    To initiate a return or exchange, please contact us at:

    📧 susanapena1126@gmail.com